Terms and conditions


Establishing the contract - ordering goods
Price and Payment
Cancellation from purchase
Return and exchange
Registration and User Accounts
Deleting or suspending your account
Applicable law
The full agreement


These terms and conditions (hereinafter referred to as "Terms of Use") are provided by Hempstar s.r.o. / Klimentská 1746/52, Nové Město  110 00 Praha 1-, Czech Republic, VAT number: CZ06061397, Company registration number: IC 060 61 397  (hereinafter referred to as "Seller") between the Seller and the User or the Contractor (hereinafter referred to as "Buyer") for the delivery of these Products in accordance with the Terms and Conditions.

In accordance with these terms of sale, "buyer" means a physical or legal person who orders at least one product, fills the required information and orders the product through www.hempstar.eu

"Product" means a product sold on the Website that the Seller delivers to the Buyer under these Terms and Conditions.

By using www.hempstar.eu (hereafter referred to as "the Web"), you fully accept these terms; Accordingly, if you do not agree to these terms or any part of these terms, you should not use our website.


1.1. The Customer acknowledges and agrees that the presentation of the Products on the Website is for informational purposes only. No Customer Obligation applies to the Buyer. Any photo and / or illustration of the products on the website has no contract value.

1.2. The Website contains information on products, prices, shipping and packaging costs.

1.3. Shipping and packaging costs are subject to the terms stated on the website.

1.4. To purchase the Product, the Buyer selects the item and adds the item to the online Shopping Cart available on the website by clicking the "shopping cart" icon. After the Product has been added, the Customer places an Order on the Website by completing the following information:

- the Ordered Product,

- delivery name / address / phone number

1.5. After completing the Order Forms, the Buyer will click on the "Order" button to confirm the order. After the order has been sent, the Seller sends the Buyer a confirmation through the e-mail address provided by the Customer in the order and / or the user account. This confirmation of the order merely acknowledges that the vendor has received the order, but does not confirm the acceptance of the buyer's offer to purchase the product. Seller has the right to refuse an order at any time until the ordering product is delivered. The contractual relationship between the Buyer and the Seller is incurred only if the Seller sends the Order.

1.6. Depending on the amount of Product, Price or Shipping Cost, the Seller reserves the right to request further confirmation from the Purchaser in writing or by telephone.

1.7. By purchasing the Products, the Buyer will be subject to restrictions on the nature of the product.

1.8. The Customer acknowledges and accepts the risks inherent in the means of remote communication. Fees related to the remote communication device, such as the Internet connection and telephone charges, are charged exclusively with the Customer and the fees are calculated based on the basic fee. The Parties agree that any communication by the Seller electronically shall be considered as written communication as may be required by the legal provisions.

1.9. Seller does not take any responsibility for removing the Product from the Website and / or for editing any content on the Website and / or in the event Seller refuses to process the Order.


2.1. Buyer may withdraw the Purchase Agreement if the Buyer is within 14 (fourteen) calendar days of receipt but only if the Product was not used by the Buyer. Customer's decision to withdraw from the contract must be notified to Seller on the Seller's email address no later than 14 (fourteen) calendar days from the date of the Purchase Agreement. Seller's e-mail address: hempstar@hempstar.eu

2.2. If the Buyer agrees to the Terms of Service 3.1. Exercise of the Right to Exit from the Purchase Agreement on the basis of its Article, the Sales Agreement shall cease to be valid. The Customer must return the Product to the Seller within 14 (fourteen) calendar days after notifying the Seller of the withdrawal of the Purchase Agreement. The Customer shall bear the costs of returning the Products, even if the Products can not be returned with the usual and generally accepted delivery method.


Please check at https://www.hempstar.eu/en/complaint-and-refund-policy


4.1. The total price of the products includes VAT (value-added tax) and shipping costs. Product prices apply only to the time they are shown on the website.

4.2. Buyer is obliged to pay the price ordered by the Seller in conjunction with the shipping costs in the amount accepted by the Parties in accordance with the conditions described herein.

4.3. Buyer accepts the following payment methods for Price and related shipping costs:

- in cash

4.4. Seller has the right to change the prices of Products and delivery costs at any time and without prior notice. The Buyer shall indicate the Product's price and related delivery costs on the Website at the time of confirmation of the Order, provided that the products are currently available.

4.5. The Parties agree that the Buyer shall not be required to pay a payment advance.

4.6. The Buyer pays the Goods and related costs on receipt.

4.7. Seller may, at its sole discretion, grant Buyer a reduction in the price of the product, which does not match any other Reduction provided by Seller.


5.1. If the Buyer does not receive the Ordered Product, the Seller reserves the right to add the buyer to the list of unreliable customers (hereinafter referred to as "black list"). Seller may ask the buyer from the blacklist to forward the value of the order to the Seller's bank account:

5.2. The Buyer shall bear the additional costs of shipping if, due to the Customer's exclusive fault, the Seller shall deliver a Customer's order to another address or other delivery method relative to the address indicated on the Order.

5.3. Any other information about the delivery of products is available under Payment and Delivery.


6.1. It is possible to register on the website and thus create a user account. (hereinafter referred to as "Account") You can create your account by filling out and submitting a registration form.

6.2. The Customer acknowledges and is solely responsible for ensuring that the Personal Data and other information provided by you during the registration are accurate. All personal data and other details of the Buyer shall be considered as confidential information. Buyer is obliged to notify Seller of any changes to his / her personal data. The Parties agree that the Seller may disclose the personal information and other information provided by the Buyer to the Seller as deemed correct and correct.

6.3. You must notify us in writing immediately if you notice unauthorized use of your account.

6.4. You can not use another person's account to access this site unless you have the express permission of that person.

6.5. The Customer acknowledges and agrees that the operation of the user account may be interrupted during maintenance of the hardware and / or software during the Sale or third-party maintenance.

6.6. Buyer, at the time of registration, agrees to receive a periodic newsletter from the Seller regarding the products sold on the Seller side.


7.1. The Seller reserves the right to delete the user account if the Customer remains inactive for 2 (two) years and / or if the Customer fails to comply with these Terms and Conditions and / or the Customer fails to comply with the Sales Contract and / or if the customer changes the operating system and is therefore incompatible with the operation of the website.

7.2. Buyer can delete his/her user account at any time in the Profile Settings section of the Web site. By deleting the user account, Buyer will lose the opportunity to collect points after his purchases.

7.3. Under no circumstances Seller shall not be liable for the proper functioning of the User Account. The parties expressly agree that Seller may edit the user account without prior notice.


8.1. These General Terms and Conditions and any rights and obligations that are the subject of or relating to these General Terms and Conditions shall be governed, interpreted and enforced in accordance with Czech law. Disputes or procedures arising out of or resulting from these General Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts.


9.1. The terms and conditions explicitly stated in the Terms of Service and any document means a full agreement between Buyer and Seller, replacing the relationship with the subject matter of these General Terms and Conditions and replacing prior agreements between the Parties.


10.1. If any provision of these General Terms and Conditions is deemed invalid and / or unenforceable and / or made by a court with jurisdiction, such invalidity or inapplicability shall be without prejudice to the validity or enforceability of any other part of this provision or any other provision of this General Terms and Conditions provisions.


11.1. The sales contract with the General Terms and Conditions is stored electronically and is available to the Buyer.

11.2. You can contact the seller via the seller's contact details regarding the Buyer's Terms and Conditions. e-mail address: hempstar@hempstar.eu


Black Friday